Terms of Service

Section 1: Eligibility

MetaPret is intended for use by businesses, organizations, and verified professional interpreters. By using the platform, you confirm that you have the legal authority to bind your organization (if booking on behalf of one) and that you are at least 18 years old.

Section 2: Platform service

MetaPret matches clients with verified interpreters across 8 hub cities. Verification is performed before matching according to the methodology published at /how-it-works. MetaPret provides the matching service. The interpretation itself is delivered by independent interpreter professionals, not by MetaPret employees.

Section 3: Client responsibilities

Clients agree to:

• Provide accurate information about engagement scope, language pair, date, location, and domain
• Pay the agreed-upon all-in quote within the agreed timeline
• Provide reasonable working conditions for the matched interpreter (briefing materials when applicable, breaks for engagements over 90 minutes, etc.)

Section 4: Interpreter responsibilities

Verified interpreters agree to:

• Maintain confidentiality of all information shared in engagements
• Complete Layer 2 verification for each engagement
• Provide professional interpretation services at the standard demonstrated in their Layer 1 + Layer 2 testing
• Notify MetaPret immediately of any conflicts of interest

Section 5: Fees and payments

MetaPret charges clients one all-in quote per engagement, set by the platform. Interpreters receive 100% of their agreed pay. MetaPret never charges interpreters a platform fee, and the platform's portion is never itemized to either party. Specific pricing is set per engagement and communicated before booking confirmation.

Section 6: Cancellation, refund & overtime

Once an engagement is confirmed, cancellations or changes made 4 or more days before the scheduled date are free of charge. Cancellations 3 to 1 days before are charged at 50% of the affected session, and same-day cancellation or no-show is charged at 100%. For monthly or credit-based arrangements, the corresponding time is deducted from the booked allowance.

Refund procedure and timing. If a paid engagement is cancelled or a refund otherwise becomes due, we refund to your original payment method. Card payments are reversed by card payment cancellation, and bank transfers are refunded to the paying account. The refund amount is determined by the cancellation terms above and the resolution terms in Section 7. Once the refund amount is confirmed, we process the refund (or request the card payment cancellation) within 3 business days. For card payments, the time for the cancellation to appear on your card statement may take additional business days depending on your card issuer's policy. To request a cancellation or refund, contact cs@metapret.net.

Interpretation beyond the scheduled end time (overtime) is added by prior agreement at the engagement's hourly rate, rounded up to the nearest 30 minutes.

Section 7: If a match falls short

If the match does not meet professional expectations, contact cs@metapret.net within 7 days of the engagement. We will review the specific circumstances and work with you to determine an appropriate resolution.

Section 8: Confidentiality

All client and interpreter information shared on the platform is held confidentially per MetaPret's Privacy Policy. Engagement-specific information shared during interpretation is subject to interpreter professional confidentiality obligations.

Section 9: Disputes and governing law

These Terms are governed by the laws of the Republic of Korea. Disputes shall be resolved in the Seoul Central District Court unless otherwise agreed in writing.

Section 10: Changes to these Terms

MetaPret may update these Terms from time to time. Material changes will be communicated by email to active users and reflected in the updated “Effective date” above. Continued use of the platform after a Terms update constitutes acceptance.

Contact

For questions about these Terms: cs@metapret.net.